pkokoo Terms and Conditions

2 Eligibility and Registration Requirements

The following conditions must be met to open an account and use services on pkokoo:

• You must be at least 21 years of age.
• You are opening an account of your own free will and in sound mental capacity.
• Each person may open only one account — opening multiple accounts is strictly prohibited.
• All information provided at the time of registration must be true, accurate, and complete.
• It is your responsibility to keep your account password secure.

3 Account Verification (KYC)

pkokoo reserves the right to verify the identity of every user. The following documents may be requested as part of the verification process:

• Copy of National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of payment method (bKash / Nagad / Rocket account confirmation).

pkokoo reserves the right to hold withdrawals until verification is complete. Providing false information will result in immediate account closure and funds may be forfeited.

4 Deposit Rules

The following rules apply when depositing funds on pkokoo:

Deposited funds may only be used for gaming purposes on the pkokoo platform. Deposits from third-party accounts are prohibited — deposits and withdrawals must use the same account.

5 Withdrawal Rules

The following conditions apply when withdrawing funds from pkokoo:

• Minimum withdrawal: ৳800.
• Withdrawal time: Usually completed within 30 minutes to 3 hours.
• Withdrawal requests are processed after verification.
• Withdrawals may be held if KYC verification has not been completed.
• Wagering requirements must be met before bonus funds can be withdrawn.
• pkokoo reserves the right to hold withdrawals in the case of unusual or suspicious transactions.

6 Anti-Money Laundering (AML) Policy

pkokoo follows strict policies to prevent money laundering. The following activities are strictly prohibited:

• Using funds from illegal sources on the platform.
• Using the platform for money laundering or to legitimise illicit funds.
• Conducting transactions on behalf of third-party accounts.

If a suspicious transaction is detected, pkokoo reserves the right to notify the relevant authorities and may close the account immediately.

7 Welcome Bonus Terms

pkokoo offers a welcome bonus for new users. The terms of this bonus are as follows:

• Bonus amount: Up to 150% of the first deposit, with a maximum of ৳10,000.
• Wagering requirement: You must wager 15 times the bonus amount.
• Example: Deposit ৳1,000 and receive a ৳1,500 bonus → total balance ৳2,500.
• Example: Deposit ৳14,000 and receive a maximum bonus of ৳10,000 → total balance ৳24,000.
• Once a bonus offer is accepted, it cannot be cancelled.
• If the bonus is not used within the set time period, it will expire.

8 General Bonus Rules

The following general rules apply to all bonus offers on pkokoo:

• A bonus may only be usable on specific games or game categories.
• Bonus funds cannot be withdrawn directly — they are only withdrawable after wagering requirements are met.
• Each bonus may have its own validity period and conditions, which will be stated in the offer details.
• pkokoo reserves the right to modify or cancel any bonus offer.
• In the event of a bonus-related dispute, pkokoo's decision will be considered final.

9 Prohibited Activities

The following activities are strictly prohibited on the pkokoo platform and if detected, the account will be closed immediately:

• Using gambling software, bots, or automated tools.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Colluding with other users to play in a conspiratorial manner (Collusion).
• Opening or operating an account under a false identity.
• Attempting to hack the platform or gain unauthorised access.
• Operating an account on behalf of a minor.

10 Account Suspension and Closure Rules

pkokoo may temporarily suspend or permanently close an account in the following circumstances:

• In the event of a breach of any provision of these Terms.
• If suspicious or fraudulent activity is detected.
• In the event of failure to complete KYC verification.
• A self-exclusion request under the responsible gaming policy.
• Legal or regulatory requirements.

In the event of account closure, any valid balance will be returned, however bonus winnings will be forfeited.

11 VIP Program Terms

pkokoo operates a loyalty program divided into three VIP tiers. The weekly cashback benefit for each tier is as follows:

• Cashback is calculated each week based on eligible bets placed.
• Changes in VIP tier depend on playing pattern and regularity.
• pkokoo reserves the right to modify the VIP program terms at any time.

12 Responsible Gaming Commitment

pkokoo is committed to responsible gaming. We believe that gambling is a form of entertainment, not a source of income. To that end, pkokoo provides the following features:

• Users can set their own limits on deposits, losses, and bets.
• Temporary or permanent self-exclusion is available.
• If problematic gaming behaviour is identified, we will provide support to the user.

13 Privacy and Data Protection

pkokoo places the highest importance on protecting users' personal information. We use SSL encryption to keep all data secure. For full details on how personal information is collected, stored, and used, please read our Privacy Policy.

• Your information will not be sold to third parties.
• Data will only be used for the operation and improvement of the platform.
• Information may be provided to authorities if required by law.

14 Intellectual Property

All content published on the pkokoo website — including logos, designs, text, graphics, and software — is the exclusive property of pkokoo. This content may not be used, reproduced, or distributed in any way without written permission from pkokoo.

Game software and content are subject to the intellectual property rights of the respective game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others.

15 Limitation of Liability

pkokoo is not liable in the following situations:

• If a game is interrupted due to a technical error or server outage.
• If a delay or issue arises due to a third-party payment provider.
• If a transaction remains incomplete due to an internet disconnection.
• If login credentials are leaked due to the user's own negligence.

However, pkokoo is always committed to ensuring a safe and fair gaming environment and works to resolve any technical issues promptly.

16 Dispute Resolution Process

If a dispute arises with pkokoo, please follow the steps below:

1. Step 1: Seek immediate assistance via 24/7 live chat.
2. Step 2: Send a detailed complaint by email — [email protected].
3. Step 3: After receiving your complaint, pkokoo will provide a resolution within a reasonable time.

All dispute resolution decisions by pkokoo will be considered final. Fair and impartial dispute resolution is our commitment.

17 Changes to Terms and Conditions

pkokoo reserves the right to change, update, or amend these terms and conditions at any time. Continued use of the website after changes take effect will be considered acceptance of the new terms and conditions. Therefore, please visit this page regularly and note the date of any changes.