pkokoo's Privacy Policy

1 About This Policy

pkokoo operates a safe and reliable online gaming platform for users in Bangladesh. This privacy policy ("Policy") describes how we collect, process, store, use, and protect the personal information of those who visit our website pkokoo.lat and use our services ("you" or "user").

By creating an account on our platform or using our services, you agree to accept the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services.

This policy should be read together with our Terms and Conditions. If any conflict arises between the two documents, the privacy policy will take precedence on matters relating to data protection.

2 Registration and Identity Information

When you create an account on pkokoo, we collect the following information:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and mobile number
• Password (stored in encrypted form, never in plain readable form)
• Residential address and national identity card information (for identity verification)

3 Financial and Transaction Information

To process deposits and withdrawals, we collect and process the following financial information:

• bKash, Nagad, or Rocket mobile banking account numbers
• Transaction amount, date, and time
• Transaction ID
• Deposit and withdrawal history

Important: We never collect or store your full payment PIN or password. All financial transactions are secured through SSL encryption.

4 Gaming Activity Information

To improve your gaming experience and ensure fair play, we store the following information:

• Game history, bet amounts, and results
• Records of bonus and promotion claims
• Session duration and frequency
• Preferred game categories and providers

5 Technical and Device Information

To ensure the security and performance of our platform, we automatically collect the following information:

• IP address and device identifier
• Browser type, version, and operating system
• Page visits, click patterns, and usage times
• Cookie and local storage data
• Referral source (where you came from before visiting our site)

6 How We Use Your Information

pkokoo uses your personal information only for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account
• Identity Verification: Age verification and fraud prevention
• Financial Transactions: Processing deposits, withdrawals, and bonus payments
• Customer Service: Resolving your issues and providing assistance
• Security: Detecting unauthorized access and fraud
• Responsible Gaming: Monitoring and preventing problematic gaming behavior
• Technical Improvement: Improving platform performance and user experience
• Legal Obligations: Complying with applicable laws and regulations

7 Communication and Marketing

With your consent, we may contact you about the following:

• Notifications about new promotions, bonus offers, and special events
• Important account updates and security alerts
• Information about new games and features on the platform

You may opt out of marketing communications at any time by contacting us. However, essential messages related to your account and transactions will continue to be sent.

8 Sharing Information with Third Parties

pkokoo does not sell, lease, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited cases:

• Payment Providers: bKash, Nagad, Rocket — only information necessary for processing transactions
• Game Software Providers: Providers such as Pragmatic Play, JILI, PG Soft, and Spribe may receive the minimum information necessary to operate games
• Technology Partners: Providers of platform security, analytics, and technology services
• Legal Authorities: On the basis of valid legal directives or court orders

All third parties are contractually bound to use your information only for the specified purpose and to maintain our privacy standards.

9 Business Transfer

In the event of a business merger, acquisition, or asset sale, your information may be transferred. We will notify you by email before any such change and give you the opportunity to accept the new policy or leave the service.

10 Technical Security

pkokoo uses industry-standard security measures to keep your information safe:

11 Response to Data Breaches

If a data security breach occurs that may affect your personal information, we will notify you as quickly as possible in accordance with the law. The notification will include details of the nature of the breach, an assessment of the risk, and our remedial actions.

12 How We Use Cookies

Cookies are small text files that our website stores on your device. pkokoo uses the following types of cookies:

• Essential Cookies: Required for login sessions, security tokens, and core platform functionality
• Functional Cookies: To remember your preferences, language settings, and gaming choices
• Analytical Cookies: To analyze platform usage and improve the experience

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit platform functionality.

13 Your Rights Regarding Your Information

As a pkokoo user, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we store about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information in certain circumstances
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances
• Right to Data Portability: The right to receive your information in a structured, machine-readable format
• Right to Object: The right to object to processing of your information on specific grounds

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible in accordance with the law.

14 Data Retention Period

How long we retain your information depends on the type of information and its purpose:

• Account Information: For as long as the account is active and for a period after closure as required by applicable law
• Financial Records: For a period determined by fraud prevention requirements and legal obligations
• Gaming History: For as long as needed for responsible gaming monitoring and dispute resolution
• Technical Logs: For a limited period for security investigation purposes

15 Privacy of Minors

pkokoo is for those aged 21 or above only — this is a strict policy we follow without compromise. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is mandatory during the registration process. If we learn that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please contact us immediately.

16 Changes to the Privacy Policy

pkokoo may update this privacy policy from time to time. For significant changes, we will:

• Post a clear notice on the website
• Notify registered users by email
• Update the "Last Updated" date at the top of the page

Continuing to use our services after changes have been made will be taken as acceptance of the new policy. If you do not agree to the new policy, you may close your account.

17 Links to Other Websites

Our platform may contain links to third-party websites. These external sites have their own privacy policies and pkokoo is not responsible for them. You are advised to read the privacy policy of any external site before visiting it.